Terms of service.

To protect your time and mine, I work with clear, respectful boundaries. Here’s what you can expect when working with me:

50% Deposit Required for all NEW Accounts
A non-refundable 50% deposit is required to begin all projects — no exceptions. This secures your spot in my calendar and respects both our time.

Hourly Billing + Net 7 for Companies
Companies are billed hourly unless otherwise agreed upon. Invoices are due within 7 days of receipt (Net 7). Late payments will incur fees.

Accepted Payment Methods
Payments are accepted via Zelle, Venmo, or cash. A receipt will be provided upon request. Please note: Zelle or cash is preferred for faster processing. Companies can pay direct deposit or company cheque.

Communication & Hours
I typically respond to emails within 24–48 hours during business days. I do not take work calls or respond to messages outside of working hours unless pre-scheduled.

Holidays & Vacation
I observe major U.S. holidays and take occasional planned vacations throughout the year. Notice will be given in advance for any time off that may affect project timelines. Please plan accordingly, as I do not work during holidays or while on vacation. I am not available on weekends so all communication will resume on next business day. Work life Balance is IMPORTANT.

No Last-Minute Cancellations
Cancellations made less than 48 hours in advance will result in forfeited deposits. Rescheduling is subject to availability.

Travel to Client Locations
If I am required to travel to your location or outside of Los Angeles or USA. All travel-related expenses must be paid in advanced by the client. This includes airline tickets, car mileage, transportation like Uber or Lift, parking, lodging (if necessary), and any other applicable costs. Travel fees will be discussed and agreed upon before booking.

Sample Handling & Pickups
I require access to sample references for 1–2 weeks (or less), I will let you know when they’re ready for pick up. Once our project is complete and the contract has ended, you’ll be notified to pick up any remaining materials. I do not store client items beyond this point. It is your responsibility to coordinate both drop-off and pickup of all physical samples.

Personal Samples

All samples must be clean and/or new. Dirty samples will be rejected.

NDA-Friendly
I’m happy to sign NDAs. I’ve worked with celebrities, stylists, and indie labels — and I bring the same level of professionalism to every project, big or small.

Accountability Matters
If you’re not ready to show up, follow through, or meet deadlines, this may not be the right working relationship. I value transparency, clarity, and momentum — and I love collaborating with designers who feel the same.

Privacy
We will never share or sell your work or personal information. Your trust is important to us, and we are committed to protecting your privacy.

Communication & Deadlines
Clear, ongoing communication is key to a successful collaboration. If communication stops without explanation (ghosting), the project will be considered abandoned, and our contract will be terminated.

If I am unable to meet your deadline due to unforeseen circumstances, I will let you know as soon as possible. We can reschedule or adjust the timeline if there is a legitimate emergency on either side —

I’m always open to flexibility when communicated respectfully.

Contract Termination & Property Pickup
If the contract is terminated for any reason, you will have 7 days to arrange pickup of all personal belongings and physical samples. After that time, I cannot guarantee storage or availability. I never keep, sell or store anyone’s property so it is your responsibility to make arrangements with me. If you are busy and out of town, you can send someone to pick them up or make arrangements with a delivery company to ship out to your business or home address. I will email you all fully paid-for deliverables such as pattern cards and DXF files. This is a professional decision only. I wish you the best moving forward.

Sexual Harassment Policy

We maintain a zero-tolerance policy towards sexual harassment, physical harm and/or . Any form of sexual harassment, whether verbal, physical, visual, or otherwise, directed at Arlene, contractors, clients, or representatives is strictly prohibited. This includes, but is not limited to, unwanted advances or comments about appearances, inappropriate comments or behavior, and any conduct that creates a hostile or uncomfortable environment.

If any client, visitor, or participant engages in sexual harassment, we reserve the right to immediately terminate any ongoing services or agreements without refund. We also reserve the right to take any legal or remedial action deemed necessary.

By engaging with our services, you agree to conduct yourself respectfully and professionally at all times. Security cameras are installed on site.

Defamation and Respectful Conduct

Clients and participants agree to communicate respectfully and refrain from making any defamatory, false, or harmful remarks about Arlene, contractors, clients, or any third parties associated with our services. Defamatory statements include any untrue or damaging comments intended to harm a person’s or entity’s reputation.

Any such behavior may result in immediate termination of services or contracts without refund. We reserve the right to pursue any necessary legal action to protect our reputation and the well-being of our community.

By using our services, you agree to uphold respectful and truthful communication.

Thanks for reading. By contacting me or engaging with my services, you agree to these statements.

Written on June 11, 2025.